Customer support / FAQ
1 General
1.1 Which brands of bikes do you sell?

We are retailers of the following bicycle companies:

Mountain: Road and gravel: Fatbike: Hybrid: Electric: BMX:
Rocky Norco 9:zero:7 Marin Moustache Haro
Norco Felt RSD Norco Velec WeThePeople
Orbea Marin Rocky Felt Norco Radio
Marin Rocky Norco DCO Orbea Chase
Chromag Orbea Louis Garneau Velec Marin Kink
  De Rosa Moose   Moose Sunday
    DCO   Rocky  

 

 

1.2 Do you have a club or do you offer cycling lessons?

We are proud partners of the mountain bike club of Parc Du Domaine Vert since the creation of the club. We can also refer you to experienced coaches.

1.3 Do you have a financing system?

We have a financing system via PayBright for monthly payments over 12, 18 or 24 months.

1.4 Do you buy back the bikes?

We redeem bikes valued over $ 250 that come from our store.*

 


*Certain conditions apply, see in store.

1.5 Do you sharpen the skates?

We sharpen the skates in store, in high season, please allow extra time.

2 Maintenance and repairs
2.1 Do we need to make an appointment for the maintenance of our bike?

You do not need to make an appointment for the maintenance of your bike, you just have to come to the store at your convenience. Please allow a usual delay of 24 to 48 hours to complete the repair. In high season, please allow extra time.

2.2 Do you do the maintenance service on the suspensions

We perform the 50h service on FOX and Rockshox suspensions. For all other brands, we must see the suspension in store, for estimation. For 200-hour services, we deal with specialized local subcontractors. You can consult the price list here.

2.3 Do you repair supermarkets bikes?

We carry out maintenance and repairs on supermarkets bikes. You can make an appointment with our mobile workshop or come in store at your convenience.

3 Rental
3.1 Do you rent bicycles?

We rent all types of bikes at the shop and also at Parc Du Domaine Vert for fatbikes.

3.2 What is the procedure for renting a bicycle?

If you want to rent a bike from the store, you simply need to contact us by phone at 450-430-8356 or by email at [email protected] to make a reservation. If you would like to rent a fatbike from the Domaine Vert, please contact them directly at 450-435-6510 ext. 249.